Returns Policy

Returns Policy

We guarantee your satisfaction. If you're not completely happy with an item, we'll exchange it or give you a refund, provided that it's returned to us in its original condition & packaging, unworn, unwashed, and with all labels attached.

Please make sure that briefs/thongs/swimwear etc. are tried on over your own underwear. When trying on bras please avoid make up or lotions coming into contact with the item. In the interests of hygiene, we may refuse returns where it's obvious this hasn't been done.

UK returns need to be received back by us within 14 days of receiving your order.
Four days should be allowed for postage, so please make sure your item is posted within 10 days of receipt. Make sure you get proof of postage from the post office, so that we can still complete your return if it gets lost on its way back to us. You should keep this proof until you've received your refund or replacement. We will send you an email to let you know when your return has been received.

For orders shipped to addresses outside the UK we need to receive your return within 20 days.
10 days should be allowed for postage, so please make sure your item is posted within 10 days of receipt. You'll need to pay return postage for all orders sent outside the UK. Please mark your package clearly as 'RETURNED GOODS' to avoid delays at customs. We suggest you use an insured, traceable shipping method and keep your shipping documentation so that you can make a claim with the carrier if it gets lost. We will send you an email to let you know when your return has been received.

Your rights to return goods are protected under the EU Distance Selling Directive.


Help Me Heal © 2014